All you need to know

Our Terms & Conditions

Booking & Payments

All classes must be booked in advance through our booking system GYMCATCH.
Payment is required at the time of booking unless otherwise agreed. All payments are made via stripe, and not cash.
Class packages are non-transferable and may not be shared between clients unless otherwise stated.

Cancellation Policy

Classes may be cancelled up to 6 hours before the scheduled start time.
If you cancel within the 6-hour cancellation window, your class will be returned to your account as a class credit to use towards a future booking.
If you cancel less than 6 hours before your class or do not attend, the class will be forfeited and no refund or credit will be issued.
If you forget your class, are running late, or are unable to attend due to illness or any other personal circumstances, it is your responsibility to cancel your booking before the 6-hour cancellation window. No refunds or credits will be given for late cancellations or missed classes under any circumstances.
Late arrivals may not be admitted once class has started and this will be treated as a late cancellation.

Studio Cancellations

We reserve the right to cancel or reschedule classes due to insufficient bookings, instructor illness, or unforeseen circumstances.
If we cancel a class, your class credit or booking will be returned in full. We are not responsible for travel, childcare, loss of earnings, or other associated costs.

Arrival

If it is your first ever class, please arrive 5–10 minutes before class. Entry may not be permitted once class has started. Early attendance is so the instructor can talk you through the machine, and help you get started safely.

Health & Safety

You confirm you are medically fit to participate.
Please inform your instructor of any injuries, medical conditions, recent surgeries, pregnancy, or anything that may affect your ability to exercise safely.
Please state of any injuries within the waiver signed through Gymcatch before you attend. This way the instructor can prepare and adaptions if necessary.
Participation is at your own risk.
All participants MUST wear grip socks.

Pregnancy

Unfortunately, Revive cannot accommodate pregnant women, unless its in our pre-natal classes.

Personal Belongings

Behaviour

We reserve the right to refuse entry or remove any client whose behaviour is unsafe, disruptive, abusive, or inappropriate.

Class Packages

All class packages and promotional offers are subject to an expiry date as specified at the time of purchase.
It is your responsibility to use your classes within the allocated timeframe.
Class packages will not be extended unless authorised by studio management.
Unused classes that expire will be forfeited and cannot be refunded, transferred, or reinstated.
Class packages are non-transferable and may not be shared.

Refunds

Gymcatch does not process refunds back to your original payment method through the booking platform.
If you believe you are entitled to a refund, you must contact studio management directly. Any refunds are issued solely at the discretion of management.
Credits issued under the cancellation policy will be returned to the class package used for the booking and are not cash refunds.

Liability

The studio and its instructors accept no liability for injury, loss, or damage except where liability cannot be excluded by law.

Changes to Terms